Job Description
Join Phoenix Connect Solutions as an Entry Level Chat Support Specialist and launch your remote career in customer service! We're seeking motivated individuals to deliver exceptional support via live chat while working from home in Virginia. This full-time position offers comprehensive training, flexible scheduling, and growth opportunities within our innovative tech support environment.
Responsibilities
- Respond to customer inquiries via live chat within 60-second response time targets
- Resolve technical issues, billing questions, and product inquiries using CRM systems
- Document all interactions accurately in Zendesk and maintain detailed case notes
- Collaborate with senior agents to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience and support workflows
- Participate in bi-weekly training sessions on new products and support techniques
- Maintain 95% customer satisfaction score through empathetic communication
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 40 WPM typing speed with 98% accuracy
- Experience with remote work tools (Slack, Zoom, Google Workspace)
- Strong written communication skills and ability to convey technical concepts simply
- Customer service experience in retail, hospitality, or call center environments
- Ability to work independently with minimal supervision in home office setting
- Basic troubleshooting knowledge for common software and connectivity issues
- Reliable high-speed internet connection and quiet workspace