Job Description
Are you a people person with a knack for digital communication? Join a dynamic team at Apex Customer Experience where your words make a difference. We are currently seeking a dedicated Chat Support Specialist to join our Austin-based operations. This is an immediate start opportunity for a proactive individual who thrives in a fast-paced environment and is ready to deliver exceptional customer experiences.
In this role, you will be the voice of our brand, engaging with customers through live chat platforms to resolve inquiries, provide technical guidance, and ensure total satisfaction. We pride ourselves on a modern, inclusive culture and offer competitive benefits for our Austin team members.
Why Apply?
- Immediate Hiring: Onboard and start contributing within 48 hours.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Tools: Work with cutting-edge CRM and chat software.
- Flexible Environment: Collaborative office setting in the heart of Austin.
Responsibilities
- Respond to customer inquiries in real-time via live chat channels with a professional and empathetic tone.
- Diagnose and resolve technical issues or product questions efficiently, ensuring first-contact resolution where possible.
- Maintain accurate records of all interactions within the company CRM system.
- Escalate complex issues to senior support tiers or management when necessary.
- Proactively identify opportunities to upsell or cross-sell relevant products/services.
- Adhere to all company policies, quality assurance standards, and SLA (Service Level Agreement) metrics.
- Collaborate with the wider support team to share best practices and improve knowledge base content.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, technical support, or sales support.
- Minimum typing speed of 40 WPM with high accuracy.
- Strong proficiency with computers and the Microsoft Office Suite (Excel, Outlook, Word).
- Excellent written communication skills; the ability to convey complex information simply.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Must be legally authorized to work in the United States.