Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking Weekend Call Center Specialists with paid training to deliver exceptional experiences. Enjoy competitive pay, flexible schedules, and career growth opportunities. No experience required – we provide comprehensive training to set you up for success. Work in a modern, supportive environment with performance bonuses and advancement paths.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient in using computers and multitasking
- Reliable weekend availability (Sat/Sun shifts)
- Positive attitude and problem-solving mindset
- No prior experience required – training provided