Job Description
Join a dynamic team where your communication skills make a real impact!
We are currently seeking a motivated and empathetic Weekend Chat Support Representative to join our Jacksonville-based operations. If you are looking for a flexible schedule that fits your lifestyle and the opportunity to start immediately, this is the perfect role for you.
In this position, you will act as the voice of our brand, assisting customers with inquiries via live chat. We pride ourselves on delivering exceptional service, and we are looking for individuals who are passionate about problem-solving and building lasting customer relationships.
Responsibilities
- Engage with customers in real-time via chat to answer questions and resolve issues.
- Provide accurate product information and guide customers through troubleshooting steps.
- Manage high volumes of tickets while maintaining a professional and friendly tone.
- Document all customer interactions and feedback in our CRM system.
- Escalate complex technical issues to the appropriate support teams.
- Stay updated on product updates and policy changes to ensure accurate assistance.
- Participate in weekly team meetings and training sessions to enhance skills.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or technical support experience is preferred.
- Must have a reliable computer and high-speed internet connection.
- Strong typing skills (minimum 35-40 WPM) and attention to detail.
- Ability to work weekends (Saturday and Sunday) consistently.
- Proficiency in Microsoft Office Suite and web-based chat applications.