Job Description
Join our dynamic team as a Weekend Chat Support Specialist at TechConnect Solutions! We're seeking tech-savvy communicators to provide exceptional customer support via live chat channels. This weekend-only role offers immediate start for candidates ready to deliver outstanding digital experiences. Enjoy competitive pay, flexible scheduling, and a collaborative remote environment while helping clients resolve technical inquiries with speed and precision.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Troubleshoot technical issues for software/hardware products
- Maintain detailed case documentation in CRM system
- Escalate complex issues to senior support agents
- Achieve 95% customer satisfaction score monthly
- Participate in weekly training on new products
- Adhere to data security protocols for all interactions
Qualifications
- High school diploma or equivalent required
- Minimum 2 years customer support experience
- 40+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk/Salesforce chat platforms
- Weekend availability (Saturday/Sunday 8AM-8PM)
- Strong written communication skills
- Basic troubleshooting knowledge of OS/software