Job Description
Join TechConnect Solutions as a Weekend Chat Support Specialist in vibrant Austin, TX! We're seeking tech-savvy communicators to deliver exceptional customer service via chat during weekend shifts. This is your opportunity to launch a rewarding career in tech support with immediate start availability. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your problem-solving skills shine. Apply today and become part of Austin's growing tech community!
Responsibilities
- Provide real-time chat support to resolve technical issues and answer customer inquiries
- Document interactions accurately in CRM systems while maintaining high response times
- Collaborate with Tier 2 support for complex troubleshooting escalation
- Contribute to knowledge base articles to improve self-service resources
- Monitor chat queues during assigned weekend shifts (Sat/Sun 8AM-8PM)
- Participate in weekly training sessions on new products and tools
- Adhere to SLAs and quality standards for customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer support experience via chat or phone
- Proficiency with CRM platforms (e.g., Zendesk, Salesforce)
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge of OS/software issues
- Must be available to work weekends with flexible scheduling
- USTechConnect Solutions is an equal opportunity employer