Job Description
Join our elite team as a Weekend Chat Support Specialist in Fort Worth, TX! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional digital customer experiences. This role offers competitive pay, flexible weekend scheduling, and rapid career growth within a dynamic tech environment.
Why You'll Love Working With Us:
- Industry-leading compensation with performance bonuses
- Comprehensive paid training and certification programs
- Modern remote-friendly hybrid work model
- Health benefits and retirement options (after 90 days)
- Collaborative culture with advancement opportunities
Responsibilities
- Resolve complex customer inquiries via live chat within 60-second response time SLA
- Document interactions and troubleshoot technical issues using Zendesk
- Collaborate with Tier 2 engineers for escalations while maintaining ownership
- Maintain 95% CSAT score through personalized problem-solving
- Adhere to PCI compliance standards for payment-related interactions
- Participate in weekly performance reviews and skill-building workshops
- Support high-volume weekend e-commerce transactions during peak hours
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- 45+ WPM typing speed with 98% accuracy
- Proficient in G Suite, Zendesk, and CRM platforms
- Exceptional written communication and emotional intelligence
- Ability to work independently during overnight shifts (Sat-Sun)
- Basic troubleshooting for Windows/macOS and mobile devices
- Spanish bilingual certification a major plus