Job Description
Join our dynamic support team as a Weekend Chat Support Specialist in Pennsylvania! This immediate-start opportunity allows you to deliver exceptional customer service through digital channels while enjoying a flexible weekend schedule. We're seeking tech-savvy individuals passionate about resolving customer inquiries with speed and empathy. ConnectCare Solutions offers competitive pay, comprehensive training, and a collaborative work environment where your contributions make a tangible impact.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues and provide product support for digital platforms
- Document interactions using CRM systems with 100% accuracy
- Collaborate with Tier 2 support for complex escalations
- Maintain knowledge base articles with latest product updates
- Monitor chat queues during weekend shifts (Sat-Sun 8AM-8PM)
- Contribute to continuous improvement of support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in digital channels
- Proficient in typing with 45+ WPM and multi-tasking ability
- Strong written communication skills with professional tone
- Familiarity with CRM systems (Zendesk/Salesforce)
- Ability to work independently and as part of remote teams
- Immediate availability to start weekend shifts
- Must be physically located in Pennsylvania