Job Description
Join our dynamic support team and become the voice of our brand! We're seeking Weekend Chat Support Specialists to provide exceptional customer experiences through digital channels. This immediate-start role offers flexible weekend shifts in Jacksonville, FL, with competitive pay and growth opportunities. If you're a tech-savvy communicator passionate about helping others, apply today to start your journey with ConnectCare Solutions!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries regarding products/services
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Adhere to service level agreements (SLAs) for response and resolution times
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Proficient in live chat platforms (Zendesk, Intercom, etc.)
- Exceptional written communication with strong grammar skills
- Ability to multitask in fast-paced digital environments
- Reliable weekend availability (Saturday/Sunday shifts)
- Basic technical troubleshooting knowledge