Job Description
Join our award-winning customer experience team as a Weekend Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital support during peak weekend hours. Enjoy paid training, flexible scheduling, and career advancement opportunities in Jacksonville's thriving tech hub. Transform customer interactions into memorable experiences while working remotely with our cutting-edge support platform.
Responsibilities
- Deliver real-time chat support across multiple digital platforms
- Resolve technical inquiries and troubleshoot product issues
- Document interactions and maintain detailed case histories
- Collaborate with specialists to escalate complex problems
- Meet performance metrics for response time and resolution
- Continuously update knowledge of products and services
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM tools and chat platforms
- Strong problem-solving and multitasking abilities
- Weekend availability (Saturday/Sunday shifts)
- Basic technical troubleshooting knowledge