Job Description
Join our award-winning team as a Weekend Customer Experience Specialist in the heart of San Jose's vibrant tech district. We're seeking dynamic individuals to deliver exceptional service during our peak weekend hours while enjoying competitive pay and flexible scheduling. Perfect for students, gig economy professionals, or those seeking supplemental income. Our modern office offers collaborative spaces, complimentary refreshments, and a supportive environment focused on growth and work-life balance.
What We Offer:
- Premium weekend shift premiums (25% above base rate)
- Comprehensive training and development opportunities
- Health benefits for part-time employees (20+ hrs/week)
- Referral bonuses and performance incentives
- Free parking and transit reimbursement
Responsibilities
- Deliver personalized customer experiences through multi-channel support (in-person, phone, chat)
- Process transactions and resolve technical issues with proprietary software systems
- Collaborate with weekday teams to ensure seamless service continuity
- Execute weekend-specific inventory and operational tasks
- Document customer feedback and suggest process improvements
- Maintain pristine showroom environments during peak weekend traffic
- Train weekend customers on self-service technologies
Qualifications
- Minimum 1 year customer service or retail experience
- Proficiency with POS systems and basic troubleshooting
- Available Saturday/Sunday shifts (6:00 AM - 2:30 PM or 10:00 AM - 6:30 PM)
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to work independently in fast-paced environments
- Valid California driver's license (for occasional errands)
- Proven track record in sales or upselling techniques
- High school diploma or equivalent (college students encouraged)