Job Description
Join Coastal Connect Solutions as a Weekend Customer Service Lead and become the face of our premium hospitality brand! We're urgently seeking dynamic professionals to deliver exceptional guest experiences during high-demand weekend shifts. This role offers competitive pay, flexible scheduling, and immediate start for qualified candidates passionate about creating memorable moments.
As a key member of our weekend team, you'll drive customer satisfaction through personalized service and operational excellence. Enjoy a supportive environment with growth opportunities and the satisfaction of making direct impact. Apply today to secure your spot in this exciting weekend opportunity!
Responsibilities
- Deliver exceptional customer service during weekend peak hours
- Train and mentor new weekend team members
- Manage inventory and operational workflows efficiently
- Resolve customer inquiries with empathy and professionalism
- Collaborate with cross-functional teams to maintain service standards
- Implement weekend-specific promotions and upselling strategies
- Document customer feedback for service improvement initiatives
Qualifications
- 2+ years customer service or hospitality experience
- Availability for all weekend shifts (Sat/Sun 8AM-6PM)
- Strong conflict resolution and communication skills
- Ability to thrive in fast-paced environments
- Basic proficiency with POS systems and CRM software
- Valid California driver's license (if transportation required)
- Flexible schedule availability for last-minute coverage
- High school diploma or equivalent