Job Description
Join our award-winning customer service team at Premier Solutions Group! We're hosting an exclusive hiring event for weekend-shift Customer Service Representatives in Milwaukee. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we provide full training!
As a Weekend Customer Service Representative, you'll be the face of our brand, delivering exceptional support to our valued clients. This role offers stability, growth opportunities, and a consistent weekend schedule (Saturday/Sunday). Apply today to secure your spot at our hiring event!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM systems with precise detail
- Collaborate with team members to escalate complex issues when needed
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (entry-level welcome)
- Strong problem-solving and communication skills
- Ability to work independently in a fast-paced weekend schedule
- Proficiency with Microsoft Office and CRM software
- Excellent time management and multitasking abilities
- Positive attitude and commitment to exceptional service