Job Description
Join Apex Solutions Group as a Weekend Customer Service Representative and become the voice of our Denver-based clients! This remote role offers the perfect blend of work-life balance with weekend shifts (Sat/Sun 8AM-4PM MST) while delivering exceptional customer experiences. We're seeking tech-savvy, empathetic professionals who thrive in virtual environments and want to make a real impact. Enjoy competitive pay, comprehensive training, and a supportive remote culture where your contributions are valued.
What You'll Love:
- 100% remote weekend schedule with no commute
- Competitive hourly pay + performance bonuses
- Cutting-edge virtual tools and flexible scheduling
- Growth opportunities into senior roles
- Health benefits for part-time employees
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems like Salesforce
- Document interactions accurately in client databases while meeting SLA targets
- Collaborate with cross-functional teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in weekly virtual training sessions to refine skills
Qualifications
- Minimum 1 year customer service experience in remote/virtual settings
- Proficient with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear phone presence
- High-speed internet and quiet home office environment
- Ability to work independently with minimal supervision
- Available for 100% weekend shifts (Sat/Sun 8AM-4PM MST)
- High school diploma or equivalent required