Job Description
Join our award-winning customer experience team as a Weekend Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support during Saturday and Sunday shifts while working remotely from Indianapolis. Enjoy competitive pay, comprehensive benefits, and a flexible schedule that values your work-life balance. Help us create memorable customer experiences while advancing your career in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools and knowledge bases
- Process orders, returns, and exchanges accurately while maintaining service standards
- Document interactions and update customer information in Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with customer-first mindset
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Flexibility to work weekends (Saturday/Sunday) with rotating holidays