Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become the voice of our San Diego community! We're seeking empathetic individuals to deliver exceptional support during weekend shifts while enjoying competitive pay and a dynamic work environment. As a key member of our local team, you'll transform customer interactions into memorable experiences while advancing your career in customer service excellence. Immediate openings available!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Process orders, returns, and service requests with precision
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex issues
- Maintain performance metrics (CSAT, FCR, AHT)
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts required)
- Ability to type 40+ WPM with 98% accuracy
- Bilingual (English/Spanish) certification a plus