Job Description
Join our award-winning customer experience team at Global Solutions Inc. We're seeking passionate Weekend Customer Service Representatives to deliver exceptional support to our diverse client base. This role offers competitive pay, flexible scheduling, and comprehensive training. Enjoy weekends free while serving customers during high-demand hours. Our Baltimore-based team thrives on collaboration, growth opportunities, and a culture that values work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize tasks effectively
- Empathetic approach to customer problem-solving
- High school diploma or equivalent; associate degree preferred
- Weekend availability (Saturday/Sunday) is mandatory