Job Description
Join our award-winning customer experience team at Pacific Connect Solutions! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional support while enjoying San Diego's vibrant weekend lifestyle. This role offers competitive compensation, flexible scheduling, and clear pathways to advancement within our growing tech services company.
As a key member of our support team, you'll handle inbound customer inquiries via phone and chat, resolve technical issues, and contribute to our 98% customer satisfaction rate. We provide comprehensive training and a supportive environment where your contributions are valued.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat channels
- Resolve technical issues and process transactions using CRM systems
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with technical teams to escalate complex issues
- Maintain 95% quality assurance score through call monitoring
- Contribute to process improvement initiatives
- Adhere to strict security protocols for customer data
Qualifications
- Minimum 1 year customer service experience in a BPO environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication and conflict resolution abilities
- Available Saturdays and Sundays (8 AM - 6 PM shifts)
- High school diploma or equivalent; college degree preferred
- Experience with Salesforce or Zendesk platforms
- Bilingual English/Spanish certification required