Job Description
Join our award-winning team as a Weekend Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional service during our peak weekend hours. Enjoy comprehensive paid training, flexible scheduling, and opportunities for advancement in a supportive environment. Perfect for students, parents, or anyone seeking weekend work-life balance. No prior experience required – we'll equip you with all the tools needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data quality
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to weekend team initiatives and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Strong written/verbal communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced weekend environments
- Positive attitude with problem-solving mindset
- Weekend availability (Sat/Sun + potential holidays)
- Philadelphia PA residency preferred