Job Description
Join our elite remote customer service team and transform lives while advancing your career! Apex Solutions Group is seeking passionate Weekend Customer Service Representatives to deliver exceptional support from home. This is your chance to work with Fortune 500 clients in a flexible, high-impact role that rewards your dedication with competitive pay and growth opportunities. Our virtual training program ensures you're fully equipped to succeed from day one.
Why Choose Us?
- 100% remote work with no commute
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement and career advancement paths
- Stable weekend schedule with premium overtime
- Latest technology and ergonomic home office setup
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams to resolve complex escalations
- Participate in continuous improvement initiatives
- Maintain strict HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent communication and conflict resolution skills
- Ability to type 40+ WPM with 95% accuracy
- Quiet home office with reliable high-speed internet
- Proficiency with Microsoft Office and CRM platforms
- Flexibility to work Saturdays/Sundays 6AM-6PM
- Background check and drug screen required