Job Description
Join our award-winning customer service team in Detroit! We're seeking motivated Weekend Customer Service Representatives to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and fully paid training. This role offers the perfect work-life balance with Saturday/Sunday shifts, allowing you to enjoy your weekdays while building a stable career in one of America's most vibrant cities. Our supportive environment provides growth opportunities into senior roles, management tracks, or specialized departments.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems and knowledge base resources
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Collaborate with cross-functional teams to improve service quality
- Maintain accurate customer records and documentation in compliance with policies
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience in a fast-paced environment
- Strong typing proficiency (40+ WPM) and computer literacy
- Ability to work flexible weekends (Saturday/Sunday) with occasional holidays
- Excellent verbal communication and active listening skills
- Problem-solving mindset with attention to detail
- Reliable transportation to downtown Detroit location