Job Description
Join UrbanConnect Solutions as a Weekend Customer Service Representative and become the voice of our Philadelphia community! We're seeking empathetic professionals to deliver exceptional support during weekend shifts. This role offers competitive pay, flexible scheduling, and immediate start opportunities. Help us resolve inquiries with precision while building lasting customer relationships in the City of Brotherly Love.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% first-contact resolution
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex escalations
- Document interactions accurately in compliance with company policies
- Meet/exceed weekly KPIs for customer satisfaction and efficiency
- Participate in bi-weekly training sessions on new products/services
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently during weekend shifts (Sat/Sun 8am-4pm)
- High school diploma or equivalent; college degree preferred
- Philadelphia PA residency required for local support
- Flexible availability during weekends and holidays