Job Description
Join our dynamic team as a Remote Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support to our local clients. This fully remote position offers immediate start with competitive compensation and growth opportunities. Enjoy flexible hours while making a real impact in your community.
What We Offer:
- Comprehensive training and onboarding
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Charlotte-area clients
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with Virginia-based support teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient with CRM software and MS Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Previous remote work experience a plus