Job Description
Join our dynamic team as a Weekend Customer Service Representative at LocalConnect Solutions! We're seeking passionate individuals to deliver exceptional service during high-traffic weekends. This role is perfect for those seeking flexible hours without sacrificing career growth. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions directly impact customer satisfaction. Our Tampa-based office offers modern amenities and a culture that values work-life balance. Apply today for our upcoming hiring event!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics for response times and resolution rates
- Participate in weekend shift rotations (Sat/Sun, 8am-8pm)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and remain calm under pressure
- Weekend availability is mandatory
- Passion for helping others and problem-solving
- Tampa Bay area residency preferred