Job Description
Join our dynamic customer service team as a Weekend Shift Representative in Phoenix! We're seeking passionate individuals to deliver exceptional support to our local clients while enjoying competitive pay and comprehensive benefits. This role offers the perfect blend of remote flexibility with occasional in-person team collaborations at our modern Phoenix facility.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet weekly performance metrics for quality and speed
- Participate in weekend shift training sessions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Ability to work independently in remote settings
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible schedule availability (Saturdays/Sundays)
- US work authorization required