Job Description
Join our dynamic team as a Weekend Customer Service Representative and become the voice of Baltimore! We're seeking passionate individuals to deliver exceptional support to our local community during weekend shifts. Enjoy competitive pay, comprehensive training, and a supportive work environment while making a real impact. Our hiring event offers immediate opportunities for career growth in customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex customer concerns
- Meet/exceed performance metrics for call quality and resolution time
- Provide product knowledge and service updates to customers
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and problem-solving mindset