Job Description
Join Our Award-Winning Team Today
We are currently looking for enthusiastic and reliable Customer Service Representatives to join our team in Boston, MA and the surrounding New York area. If you are looking for a weekend shift with immediate availability, we want to hear from you.
As a key contact point for our clients, you will provide exceptional support to our customers, resolve complex issues, and ensure a seamless experience. We pride ourselves on a culture of inclusivity, growth, and top-tier service.
Why Apply?
- Immediate start available
- Competitive hourly rate ($18 - $24)
- No experience? We provide full training!
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails.
- Resolve customer inquiries regarding billing, products, and technical support with efficiency and empathy.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Identify opportunities to cross-sell products and improve customer retention rates.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Maintain a high level of professionalism and patience during high-pressure situations.
- Collaborate with team leads to meet daily and weekly performance KPIs.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service environment is a plus, but not mandatory.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday).
- Proficient in using computers, internet browsers, and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-first attitude.