Job Description
We are hosting a Hiring Event for dedicated Customer Service professionals in Charlotte, NC. If you are looking for a flexible schedule with Weekend Shifts and competitive pay, this is your opportunity to join a dynamic team.
Our team provides top-tier support to clients across the nation. Whether you are an experienced call center agent or looking to start your career, we offer comprehensive training and a supportive environment. This is an excellent opportunity for those seeking local employment with growth potential.
Responsibilities
- Answer and process incoming customer calls with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and issues efficiently and accurately.
- Update customer records and account information in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team members to meet daily and weekly performance targets.
- Handle sensitive information with the highest level of confidentiality.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service or call center experience is a plus but not required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and home office setup (if remote) or willingness to work onsite.
- Ability to work weekends (Saturday and Sunday).