Job Description
Are you a dedicated professional looking for a role that fits your lifestyle? Apex Logistics Solutions is currently seeking a Weekend Customer Service Representative to join our dynamic team in Dallas, Texas.
At Apex Logistics, we value our weekend warriors. We offer a competitive hourly wage, comprehensive benefits, and a supportive environment where your contribution matters. If you thrive in a fast-paced setting and enjoy helping people, this is the opportunity for you.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Weekend Focus: Enjoy your weekdays off!
- Modern Benefits: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear pathways for career advancement within the company.
As a key member of our weekend team, you will be the face of our brand, ensuring our clients receive the highest level of service even on Saturdays and Sundays.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on weekend availability.
- Process and verify customer orders, ensuring accuracy in all transactions.
- Resolve escalated customer complaints and issues efficiently and professionally.
- Collaborate with the warehouse and logistics teams to coordinate weekend shipments and deliveries.
- Maintain a clean, organized, and safe work environment in compliance with company safety standards.
- Update customer records in the CRM system accurately and promptly.
- Assist in inventory checks and data entry during peak weekend hours.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or logistics preferred but willing to train.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Excellent verbal and written communication skills.
- Proficient in using computer systems and basic software applications.
- Strong problem-solving skills and a positive attitude.
- Ability to lift up to 25 lbs and stand for extended periods.