Job Description
Are you ready to accelerate your career with a premier call center? Apex Contact Solutions is hosting an exclusive Hiring Event for passionate individuals to join our weekend team in Wichita, KS!
We are looking for energetic, reliable, and customer-focused professionals to join our elite customer experience division. If you thrive in a fast-paced environment and want a schedule that works for your lifestyle, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Weekend Flexibility: Enjoy your weekdays free with our Saturday and Sunday shifts.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 90 days.
- Professional Growth: Clear pathways to advancement within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with empathy and professionalism.
- Resolve complex customer inquiries and complaints efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions, account details, and issue resolutions in the CRM system.
- Identify and cross-sell relevant products and services to meet individual and team sales targets.
- Collaborate with team leads to improve workflow and contribute to a positive team culture.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center or customer service environment is preferred but not required for qualified candidates.
- Strong verbal communication skills with the ability to listen actively and articulate solutions clearly.
- Basic computer proficiency and typing skills (35+ WPM).
- Must be available to work weekends, including Saturday and Sunday.
- Ability to work in a fast-paced, high-volume setting.