Job Description
Are you looking for a rewarding career with a schedule that works for your lifestyle? Apex Support Solutions is currently hiring a dedicated Weekend Customer Service Representative to join our dynamic team in Houston, TX.
We are a fast-growing company committed to delivering exceptional support to our clients. We understand that weekends are a priority for many, which is why we offer a competitive benefits package for our weekend workforce. If you have excellent communication skills and a genuine passion for helping others, we want to hear from you.
In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and empathy. You will work in a collaborative environment that values integrity, innovation, and customer satisfaction.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Resolve complex customer issues and troubleshoot product or service questions with patience and accuracy.
- Enter and update customer account information and feedback into our CRM database accurately.
- Collaborate with the support team to escalate and resolve escalated tickets efficiently.
- Maintain a high level of professionalism and patience during peak weekend periods.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or retail preferred but not mandatory.
- Must be available to work weekends (Saturday and Sunday).
- Proficient in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong verbal communication and active listening skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Problem-solving mindset with a customer-first attitude.