Job Description
Join our dynamic team as a Weekend Customer Service Representative in Portland, PA! We're seeking passionate individuals to deliver exceptional support during our peak weekend hours. Enjoy competitive pay, comprehensive training, and opportunities for career growth. Perfect for those seeking work-life balance with weekends off during weekdays. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask while maintaining composure under pressure
- Weekend availability (Saturday/Sunday) is mandatory
- Typing speed of 40+ WPM with high accuracy