Job Description
Are you looking for a flexible and rewarding career opportunity? Apex Solutions Group is currently seeking dedicated Weekend Customer Service Representatives to join our dynamic team in Chicago, Illinois.
We offer an immediate start for qualified candidates with a competitive hourly rate and a supportive work environment. If you excel in communication and enjoy helping others, we want to hear from you.
Responsibilities
- Resolve incoming customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Manage and process customer orders, returns, and exchanges accurately.
- Document all interactions and customer feedback in the CRM system.
- Collaborate with the support team to escalate complex issues and improve processes.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Must be available to work weekends (Saturday and Sunday).
- Strong problem-solving abilities and a positive attitude.