Job Description
Are you a dedicated professional looking for a flexible schedule? Apex Support Solutions is currently hiring Call Center Representatives for our weekend shift team in Louisville, Kentucky. We pride ourselves on delivering exceptional customer experiences and are looking for individuals who thrive in a dynamic environment.
As a Weekend Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and care. We offer a comprehensive benefits package, paid training, and a culture that supports your growth.
Responsibilities
- Handle a high volume of incoming calls and emails with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Process orders, returns, and account modifications accurately using our CRM software.
- Document all customer interactions and maintain detailed records.
- Stay updated on product knowledge and policies to provide accurate information.
- Collaborate with team leads to improve service quality and operational efficiency.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is a plus.
- Mandatory: Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication and active listening skills.
- Strong computer proficiency and typing speed.
- Ability to remain calm under pressure and de-escalate difficult situations.