Job Description
Are you seeking a flexible career in customer service with weekend hours? Apex Contact Solutions is looking for enthusiastic individuals to join our team in Louisville, Kentucky. We offer comprehensive paid training and a dynamic work environment where your contribution is valued.
We are currently expanding our weekend support team and are looking for people who are reliable, empathetic, and ready to provide top-tier service to our clients.
Why Join Our Team?
- Paid Training: No experience required. We invest in your success.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on shift differential.
- Weekend Flexibility: Enjoy your weekdays off while earning a premium for weekend shifts.
- Modern Facilities: Work in a clean, smoke-free, and comfortable office environment.
Responsibilities
- Answer inbound calls and emails regarding customer inquiries, orders, and account information.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Process payments and update customer accounts accurately in the CRM system.
- Identify opportunities to cross-sell products or services within the scope of the call.
- Collaborate with team leads to resolve complex escalations.
- Adhere to all call center scripts and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer literacy and typing skills (30+ words per minute).
- Strong verbal communication and active listening skills.
- Ability to work weekends (Saturday & Sunday) and holidays.
- Must be authorized to work in the United States.
- Previous call center or customer service experience is a plus but not required.