Job Description
Are you looking for a rewarding career with a weekend schedule? Join Apex Support Solutions in beautiful Mesa, AZ, as a Weekend Customer Service Representative. We are looking for energetic individuals to join our elite team and deliver exceptional support to our clients. You will enjoy a competitive wage, comprehensive benefits, and the perfect work-life balance of having your weekends off during the week.
Responsibilities
- Manage high-volume inbound and outbound calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and issues efficiently using our CRM system.
- Accurately document all customer interactions and transaction details in our database.
- Escalate complex issues to supervisors when necessary to ensure 100% customer satisfaction.
- Maintain a deep knowledge of company products, services, and policies to provide accurate information.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or call center environments preferred.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.