Job Description
Join a dynamic team in the heart of Oakland! We are seeking a dedicated and empathetic Customer Service Representative to join our weekend support team. If you thrive in a fast-paced environment and love helping people solve problems, we want to hear from you.
As a Weekend CSR, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. You will play a crucial role in maintaining our reputation for excellence in customer care.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr).
- Flexible weekend schedule (Saturday & Sunday).
- Comprehensive health benefits package.
- Employee discounts on our products.
- Opportunity for career growth within the company.
About the Role
In this position, you will manage a high volume of customer interactions, providing top-tier support across multiple channels including phone, email, and live chat.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues with empathy and efficiency to ensure high satisfaction.
- Accurately log customer interactions and update CRM databases.
- Process returns, exchanges, and warranty claims in accordance with company policy.
- Collaborate with the sales team to cross-sell products and services when appropriate.
- Identify and escalate complex technical issues to the senior support team.
- Maintain a thorough knowledge of our product catalog and service policies.
Qualifications
- High school diploma or GED; Associate’s degree preferred.
- Minimum of 1 year of professional customer service experience.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk, or similar).
- Ability to work weekends (Saturday and Sunday) as required.
- Strong problem-solving skills and the ability to multitask in a busy environment.
- Must be available to work occasional holidays during the weekend.