Job Description
Are you looking for weekend flexibility with a competitive pay package?
We are currently hosting a Hiring Event in Oakland, CA, seeking dedicated Customer Service Representatives to join our high-performing team. If you thrive in a fast-paced environment and enjoy helping others, we want to meet you.
At Apex Support Solutions, we prioritize our employees' growth and well-being. As a Weekend Shift Representative, you will be the face of our brand, ensuring our clients receive exceptional service while enjoying a healthy work-life balance.
Why Join Us?
- Competitive hourly rate ($18 - $24/hr).
- Flexible weekend schedules (Saturday & Sunday).
- Comprehensive training and career advancement opportunities.
- Supportive team culture and modern work environment.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with a focus on resolution.
- Resolve customer issues and complaints efficiently, adhering to company policies and service level agreements.
- Process orders, returns, and exchanges accurately using CRM software.
- Build rapport with customers to ensure satisfaction and foster long-term loyalty.
- Collaborate with the support team to escalate complex issues and share best practices.
- Maintain accurate and up-to-date customer records and documentation.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide training for motivated candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Ability to work weekends (Saturday & Sunday) consistently.
- Proficiency with basic computer applications and CRM systems.