Job Description
Welcome to Apex Support Solutions, where we believe in empowering our team members to deliver exceptional experiences while enjoying a balanced lifestyle. We are currently seeking a dedicated Weekend Customer Service Representative to join our dynamic team in Oklahoma City. If you thrive in a fast-paced environment and value the weekend as a time for rest and personal growth, this is the perfect opportunity for you.
As a weekend specialist, you will be the voice of our brand, handling inquiries with professionalism and empathy. We pride ourselves on our high standards of service and are looking for individuals who are committed to excellence.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays off!
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear career advancement paths within a supportive culture.
Don't miss your chance to advance your career with a leading provider in customer support. Apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with product information, troubleshooting, and account inquiries.
- Document all interactions accurately and efficiently in the CRM system.
- Identify and escalate complex issues to the appropriate team leads or technical support.
- Maintain a professional and positive demeanor during high-pressure situations.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and Microsoft Office Suite.
- Previous experience in a call center or customer service environment is preferred but not mandatory.
- Ability to work rotating weekend shifts (Saturday and Sunday).
- Strong problem-solving skills and the ability to think on your feet.