Job Description
Are you seeking a fulfilling career that respects your personal time? Join Apex Support Solutions, a leading provider of customer experience excellence, as a Weekend Customer Service Representative. We are currently hiring in Omaha, Nebraska for full-time positions that offer the perfect work-life balance. In this role, you will be the voice of our brand, ensuring our clients receive top-tier support during critical weekend hours. We pride ourselves on a culture of appreciation, offering competitive compensation and opportunities for rapid advancement.
Why Join Us?
- Flexible weekend schedules (Saturday & Sunday).
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Career growth paths into Team Lead and Management roles.
- A collaborative and inclusive work environment.
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist customers with product troubleshooting and account management during weekend shifts.
- Document all interactions accurately and efficiently within our CRM platform.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Participate in weekend training sessions to stay updated on new policies and products.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is a plus.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends (Saturday and Sunday).
- Proficiency with Microsoft Office Suite and basic computer navigation.