Job Description
Are you looking for a rewarding career with a company that values your contribution? Premier Contact Solutions is currently hosting a Hiring Event for Local Customer Service Representatives on the weekend shift in Orlando, FL.
We are looking for individuals who are passionate about helping others and thrive in a fast-paced environment. As a Weekend Shift Representative, you will be the face of our brand, ensuring our clients receive top-tier support while enjoying the flexibility of working weekends.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays off with our consistent weekend shifts.
- Growth Opportunities: Clear pathways for career advancement within our organization.
- Supportive Culture: Work with a team that genuinely cares about your success.
About the Role:
You will be the primary point of contact for our valued customers, handling inquiries, resolving complaints, and ensuring a seamless experience. We offer a comprehensive benefits package, including health insurance, paid time off, and a retirement plan.
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve complex issues and provide accurate information regarding products and services.
- Process orders, returns, and exchanges efficiently using our CRM software.
- Maintain a high level of customer satisfaction and loyalty.
- Document customer interactions and feedback in our internal systems.
- Collaborate with the support team to improve service processes.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Basic computer literacy and typing proficiency.
- Must be available to work weekends (Saturday and Sunday).