Job Description
Join our award-winning team as a Weekend Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional remote support to our Kansas City-based clients. Enjoy the flexibility of working from home while making a real impact in your community. Full training provided with opportunities for career growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex escalations
- Maintain detailed knowledge of products/services and company policies
- Meet/exceed performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Reliable home office setup with high-speed internet
- Ability to work independently in a remote environment
- Weekend availability (Sat/Sun) is mandatory