Job Description
Are you looking for a rewarding career with flexibility?
Apex Support Solutions is currently hiring a Weekend Customer Service Representative to join our elite team. Based in Los Angeles, CA, this position offers the best of both worlds: a stable full-time schedule with the freedom of a Work From Home setup.
In this role, you will be the face of our brand, providing exceptional support to our valued clients. If you are a problem-solver with a positive attitude and the ability to thrive in a remote environment, we want to meet you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently while maintaining a high Customer Satisfaction Score (CSAT).
- Accurately document all customer interactions, account details, and resolutions in our CRM system.
- Identify and escalate potential product or service improvements to the quality assurance team.
- Maintain a professional home office environment and adhere to strict call handling protocols.
- Collaborate effectively with cross-functional teams to ensure seamless service delivery.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in a call center or customer service environment is highly desirable.
- Reliable, high-speed internet connection and a quiet, distraction-free workspace.
- Strong verbal communication skills and a natural ability to connect with people.
- Ability to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Proficiency with computer systems and basic typing skills.