Job Description
Are you looking for a rewarding opportunity that fits your lifestyle? Apex Communications Solutions is currently seeking a dedicated Weekend Customer Service Representative to join our growing team in sunny San Diego, CA.
We pride ourselves on delivering exceptional service to our clients. In this role, you will be the face of our brand during peak weekend hours, ensuring our customers receive the support they need. If you are a problem-solver with a passion for helping others, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($20.00 - $25.00).
- Comprehensive health benefits package.
- Flexible schedule with paid time off.
- Career growth and advancement opportunities.
Responsibilities
- Manage a high volume of incoming and outbound customer calls regarding products and services.
- Resolve customer inquiries and complaints efficiently and professionally.
- Update customer records in CRM systems accurately and in real-time.
- Collaborate with the support team to ensure seamless service delivery.
- Adhere to all call center scripts, policies, and quality assurance standards.
- Identify opportunities to upsell products based on customer needs.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in a call center or customer service role is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and active listening skills.
- Proficient with Microsoft Office Suite and computer navigation.
- Ability to remain calm and professional under pressure.