Job Description
Join a dynamic team where your voice matters. Apex Support Solutions is currently hiring a Customer Service Representative in Portland, Oregon. We are looking for driven individuals who want to start immediately and enjoy the security of weekly paychecks.
In this role, you will be the first point of contact for our valued clients, ensuring every interaction is met with empathy and efficiency. We offer a supportive environment, competitive benefits, and opportunities for rapid career growth.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and live chat with a focus on resolution.
- Build rapport with customers by actively listening to their needs and addressing concerns professionally.
- Accurately document all customer interactions and transactions in our CRM database.
- Collaborate with team leads to identify trends and improve service processes.
- Escalate complex technical or billing issues to the appropriate department for resolution.
- Maintain a positive, empathetic, and professional attitude during high-pressure situations.
Qualifications
- High school diploma or GED required; previous customer service experience is preferred.
- Excellent verbal and written communication skills with a clear, professional tone.
- Strong computer proficiency and ability to learn new software systems quickly.
- Ability to work flexible hours, including evenings and weekends if necessary.
- Problem-solving mindset with the ability to think on your feet.