Job Description
Join Our Elite Team as a Weekend Customer Service Rep
Are you a people-person looking for a rewarding career in Long Beach, California? Horizon Contact Solutions is seeking dedicated professionals to join our high-performing remote team. We offer the flexibility of a Work From Home environment with the stability of a leading industry player.
Enjoy the freedom of a flexible weekend schedule while earning a competitive hourly wage. We provide top-tier training, comprehensive benefits, and a supportive culture that values your contribution.
Responsibilities
Provide exceptional customer support via phone, email, and chat during weekend shifts.Resolve customer inquiries and complaints with empathy and efficiency.Accurately document customer interactions and account details in CRM systems.Collaborate with team leads to improve service quality and customer satisfaction scores.Stay updated on product knowledge and company policies to assist customers effectively.
Qualifications
High school diploma or equivalent required.Proven experience in customer service or a related field.Excellent verbal and written communication skills.Reliable internet connection and a quiet workspace.Ability to work weekends (Saturday & Sunday) and holidays.Proficiency in Microsoft Office Suite and computer navigation.