Job Description
Join Sacramento Support Solutions as a Weekend Customer Service Specialist and become part of our dynamic team dedicated to delivering exceptional client experiences! We're urgently hiring motivated professionals for flexible weekend shifts in Sacramento, CA. This role offers competitive compensation, a supportive work environment, and opportunities for growth. If you thrive in fast-paced settings and excel at problem-solving, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Maintain up-to-date knowledge of products/services
- Support weekend operational activities as needed
Qualifications
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible weekend shifts (Sat/Sun)
- Proficiency with CRM software and Microsoft Office
- High school diploma or equivalent
- Customer-focused mindset with patience
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge