Job Description
Join Urban Connect Services as a Weekend Full-Time Customer Specialist and transform your weekends into a lucrative career opportunity! We're seeking dynamic individuals to provide exceptional service in our Boston and New York locations. Enjoy competitive pay, flexible scheduling, and the chance to earn significant extra cash while building valuable professional experience. Our supportive environment offers growth potential and benefits designed for weekend professionals. Perfect for students, parents, or anyone seeking a full-time role with a weekend schedule.
Responsibilities
- Deliver outstanding customer service through in-person and digital channels
- Manage weekend operations including inventory, transactions, and facility maintenance
- Train and mentor part-time weekend staff on service protocols
- Resolve customer inquiries and escalate complex issues efficiently
- Implement promotional campaigns during peak weekend traffic
- Compile weekend performance reports for operational insights
- Ensure compliance with safety and security standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service or retail experience
- Availability to work full-time weekends (Sat/Sun) and occasional holidays
- Strong communication and conflict resolution skills
- Proficiency with POS systems and digital tools
- Ability to work independently in fast-paced environments
- Valid driver's license for occasional inter-location travel
- Basic knowledge of Boston and New York metropolitan areas