Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Apex Solutions Group! We're seeking energetic professionals to deliver exceptional support during our peak weekend hours. This role is perfect for individuals seeking work-life balance with a competitive hourly rate and growth opportunities. Enjoy a modern downtown Indianapolis workspace with flexible scheduling and comprehensive training.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders with accuracy and efficiency
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Maintain detailed customer records and documentation in CRM systems
- Identify opportunities for process improvements and provide feedback to leadership
- Uphold company standards for service quality and response times
- Participate in weekend shift rotations (Fri-Sun, 6am-10pm)
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or support experience
- Strong typing skills (40+ WPM) and technical aptitude
- Exceptional communication and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and adapt to changing priorities
- Weekend availability is mandatory
- Positive attitude and problem-solving mindset