Job Description
Join our dynamic team at Urban Hospitality Group as a Weekend Customer Service Specialist! This entry-level position offers the perfect opportunity to launch your career in the thriving Los Angeles hospitality scene. Enjoy competitive pay, flexible weekend schedules, and comprehensive training while providing exceptional service to our diverse clientele. Our modern downtown location offers a vibrant work environment with growth opportunities for dedicated team members. Apply today and become part of LA's premier hospitality experience!
Responsibilities
- Deliver outstanding customer service to guests across all touchpoints
- Manage reservation systems and optimize weekend booking schedules
- Process payments and maintain accurate transaction records
- Collaborate with cross-functional teams to ensure seamless operations
- Resolve guest inquiries and concerns with professionalism and empathy
- Uphold brand standards through consistent service excellence
- Assist with inventory management and venue preparation tasks
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic proficiency with reservation software and POS systems
- Ability to work efficiently in a fast-paced environment
- Flexible availability for weekend shifts (Sat/Sun)
- Positive attitude with a service-oriented mindset
- No prior experience required - comprehensive training provided
- Must be authorized to work in the United States